FAQs

The Vintec Club currently has established member communities and a dedicated Vintec Club Manager in Australia, New Zealand, Singapore and in the United States.

However, where ever you are located in the world, you are welcome join the Vintec Club as a "Guest" and become part of our wine community! This will give you access to our Expert Advice library, our open events and other great online resources.

Anyone can join the Vintec Club as a "Guest": whether you like wine, love wine or live for wine, or you're just starting your wine journey, you are most welcome to become a "Guest" of the Vintec Club. All you need to do is create a free account here, and this will give you access to Vintec Club content and some of the club's services.

To become a "Member" of the Vintec Club, you must own a Vintec or Transtherm wine cellar and register it here. Being a "Member" of the Vintec Club entitles you to unique wine industry benefits and services exclusively reserved for our members.

Members get exclusive access to services and benefits from Vintec and its wine industry partners:

1. Invitations to Vintec Club "Private Tastings"
2. Wine Concierge Service: Personalised VIP Service
3. Access to Expert Advice to Learn More About Wine Cellaring & Collecting
4. Member-Only Downloads: VC Cellar Management Tool, VC Expert Wine Tasting Sheet etc.
5. Monthly Vintec Club Newsletter with Top Wine News
6. Access to Member-Only Offers on Wines To Build Your Collection 

In addition to this, Vintec Club members get access to premium features on our 'OENO By Vintec' Virtual Cellar Management App, powered by Vivino! Read more below regarding the app we have designed for our members.

Please consult the Member Benefits page to learn all about the benefits and services available in your country, as we are able to offer additional unique benefits in some countries thanks to our strong partnerships within the wine industry.

To become a member, you must own a Vintec or Transtherm wine cellar, and live in one of the countries where the Vintec Club has officially opened a "Chapter": presently this is Australia, New Zealand and Singapore and The United States). If you meet the criteria, register your cellar here here.

Yes, you can become a "Guest" of the Vintec Club and be part of our wine community. All you need to do is create a free account here and this will give you access Vintec Club content and some limited club services.

Both "Guest" and "Member" accounts are free. To become a "Member" of the Vintec Club though, you must own and register a Vintec or a Transtherm wine cellar.

Members get exclusive access to services and benefits from Vintec and its wine industry partners:

1. Invitations to Vintec Club "Private Tastings"
2. Concierge Service: Personalised VIP Service
3. Access to Expert Advice to Learn More About Wine Cellaring & Collecting
4. Member-Only Downloads: VC Cellar Management Tool, VC Expert Wine Tasting Sheet etc.
5. Monthly VC Newsletter with Top Wine News
6. Access to Member-Only Offers on Wines To Build Your Collection 

In addition to this, Vintec Club members get access to our 'OENO By Vintec' Virtual Cellar Management App, powered by Vivino – with Premium Features just for our members! Read more below regarding the app we have designed for our members.

Please consult the Member Benefits page to learn about all the benefits and services available in your country, as we are able to offer additional unique benefits in some countries thanks to our strong partnerships within the wine industry.

Becoming a "Guest" of the Vintec Club means you're part of our wine community and have access to most of our learning resources about wine. By creating a free account, you will have full access to:

1. Our club's Expert Advice Library, to help you learn more about Wine Collecting, Cellaring and Serving
2. The Vintec Club Articles Section, with regular articles from top sommeliers and wine experts
3. Our Monthly Vintec Club Newsletter with Top Wine News
4. From time to time, invitations to Vintec Club "Grand Tastings" - open to our Members and Guests.

In addition to this, Vintec Club Guests also have access to our 'OENO By Vintec' Virtual Cellar Management App, powered by Vivino – albeit not with the same full set of features as our Members.

If you have a question regarding how to use your cellar, or are looking for tips and tricks on how to get the most out of it, stack and store your wines, or would like help in buying wines, we suggest you contact your Vintec Club Concierge for expert advice.

If you are experiencing a technical difficulty or issue with your cellar, please contact directly our Customer Care Team:

• Australia: 1800 771 776 or send your inquiry here
• New Zealand: 0800 436 245 or send your inquiry here
• Singapore: +65 6727 3699 or send your inquiry to customer-care.sin@electrolux.com
• United Stated: 1 800 325 1371 or send your inquiry here

We also invite you to consult our Vintec FAQs (click here), where you will find quick answers on Usage (Cellaring & Serving), How to Use Vintec Cellars, Installation, and Troubleshooting.

The Vintec Club aims to bring together our Members and Guests around our common love and passion for wine – to learn more about wine and meet like-minded wine lovers around a few good bottles.

The Vintec Club hosts two main type of events:

• The Vintec Club "Private Tastings": exclusively reserved for Vintec Club Members, with usually only 10 to 25 seats at each event.
• The Vintec Club "Grand Tastings": open to our Guests and Members, these are typically larger tasting events.

The idea behind the Vintec Club "Private Tastings" is to offer our members the opportunity to experience intimate wine dinners in the company of celebrated winemakers from around the world, in a family-like and relaxed atmosphere.

It is one of our great joys to share with members our passion for well-aged wines and love for wine, and so we are thrilled that these unique events have become the heart and soul of the Vintec Club community of wine lovers.

The Vintec Club "Private Tastings" are notably subsidised by Vintec in order to bring our members exceptional wine tastings and dinners at nominal ticket prices.

Members of the Vintec Club have access to a dedicated Concierge service, managed by the Vintec Club local Community Manager:
 

• Cellar management and care tips
• Advice regarding your wine collection
• Member benefit enquiries
• Bookings for VC Private Tastings

In some countries, the Vintec Club is also able to offer its members the private service of a Wine Broker – to provide you with direct and privileged access to the greatest wines and vintages of the world – at private-customer prices. This is a personal service which include:
 

• Understanding of your favoured wine styles and wineries
• Advice on rare and collectible wines, and on how to build up a quality cellar
• Sourcing of local and imported wines from leading wineries at private-customer prices
• In some cases, placement of auction bids on your behalf

At the request of our members, we have developed a unique Virtual Cellar Management App to help our customers manage their wine collections and wine cellars effortlessly. The new 'OENO by Vintec' app is powered by Vivino's label recognition AI, allowing you to simply scan the labels of your wines and automatically log your wines within a virtual replica of your Vintec or Transtherm cellar – with all identifying information about your wine captured, so you don't need to enter it manually.

Thanks to the OENO app, you can keep track of which bottles are in your cellar, where they're located, and learn more about your wines by simply scanning their labels.

If you are a "Guest" or a "Member" of the Vintec Club, you can link your Vintec Club account with your OENO account. This will connect both accounts and retrieve your Vintec Club profile and club "Virtual Card". Plus, as Vintec Club "Member", you will be able to see all your Vintec cellars registered on the Vintec Club automatically within the app, along with their exact shelving and bottle slot configurations.

Vintec Club "Members" also get access to Premium Features within the app, such as unlimited label scans. Soon, we will be bringing more of the Vintec Club experience into the app - so we look forward to receiving your feedback and your suggestions!